Service Catalogue

Administrative Support - Data Entry - Manual Data Entry

Accurately entering information from paper or digital sources into databases, spreadsheets, or CRMs. Emphasis on speed and accuracy. Examples: Transcribing invoices, entering customer contact details, updating inventory logs.

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Administrative Support - Data Entry - Online Form Filling & Surveys

Completing web-based forms or surveys efficiently and correctly, often for market research or client onboarding. Examples: Survey data entry, client registration forms, product review submissions.

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Administrative Support - Document Formatting & Transcription - Audio/Video Transcription

Converting audio or video recordings into accurate written transcripts. Includes timestamping and speaker identification when required. Examples: Transcribing interviews, webinar recordings, podcasts.

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Administrative Support - Document Formatting & Transcription - Document Formatting & Proofreading

Formatting reports, presentations, or legal documents to professional standards. Checking for consistency in style, fonts, and layout. Examples: Formatting business proposals, proofreading newsletters, preparing academic papers.

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Data & Analytics - Business Intelligence - Reporting & Insights

Synthesizing data from multiple sources to build performance reports and generate actionable insights. Involves setting up automated data pipelines and defining business KPIs. Examples: Churn rate analysis, profit margin breakdowns, or performance benchmarking across departments.

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Data & Analytics - Data Analysis & Reporting - Excel-Based Analysis

Performing data cleaning, analysis, and summary reporting using Microsoft Excel or Google Sheets. Work may involve formulas (SUMIF, COUNTIF, IF, VLOOKUP), pivot tables, charts, and conditional formatting. Examples: Monthly financial summaries, employee performance trackers, or budget forecasting spreadsheets.

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Data & Analytics - Data Analysis & Reporting - SQL & Database Queries

Writing SQL queries to access and analyze data from relational databases. Tasks may include joins, grouping, filtering, aggregations, and subqueries for reporting or trend discovery. Examples: Customer segmentation from CRM, e-commerce order summaries, or active user tracking over time.

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Data & Analytics - Data Cleaning & Processing - Python Data Wrangling

Leveraging Python tools like pandas and NumPy to transform large or complex datasets. Useful for handling missing data, encoding categories, or preparing inputs for machine learning models. Examples: Preparing datasets for analytics dashboards, combining CSV files, or reshaping nested JSON data.

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Data & Analytics - Data Cleaning & Processing - Spreadsheet-Based Cleaning

Using Excel or Google Sheets to clean and structure raw data. Tasks include removing duplicates, standardizing text formats, splitting/merging fields, and validating values. Examples: Cleaning up customer email lists, consolidating survey responses, or reformatting sales data.

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Data & Analytics - Data Visualization - Custom Visuals

Creating custom data visualizations using tools such as Python (matplotlib, seaborn, Plotly), R (ggplot2), or D3.js for web-based interactivity. Useful for research, presentations, or publications. Examples: Time-series charts for stock trends, interactive heatmaps, or scientific plots for journal articles.

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Data & Analytics - Data Visualization - Dashboard Creation

Designing interactive, visual dashboards that track KPIs and tell a story with data. Includes data modeling, filters, calculated fields, and publishing reports for decision-makers (Power BI, Tableau). Examples: Executive dashboards for revenue performance, marketing campaign analytics, or operations monitoring.

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Design & Creative - Branding & Identity - Brand Style Guide Creation

Developing brand manuals that document logo use, colors, fonts, and voice guidelines. Ensures consistency across platforms.

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Design & Creative - Branding & Identity - Logo Design

Conceptualizing and designing distinctive logos that represent brand identity, values, and industry relevance. Includes mockups and revision rounds.

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Design & Creative - Branding & Identity - Visual Identity System

Delivering a comprehensive set of branded assets including icons, patterns, typography sets, and layout templates to unify digital and print presence.

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Design & Creative - Graphic Design - Logo & Brand Assets

Designing logos and supporting brand graphics using Illustrator, Canva, or Photoshop. Focus on clean visual identity, versatility, and brand alignment. Examples: startup logos, social media avatars, icon sets.

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Design & Creative - Graphic Design - Marketing Materials

Creating visual assets for digital or print marketing campaigns. Includes flyers, social media ads, and promo banners. Examples: Facebook ads, event posters, promotional postcards.

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Design & Creative - Graphic Design - Print Design

Producing materials intended for print such as brochures, business cards, product packaging, and menus. Requires print bleed awareness and layout accuracy.

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Design & Creative - Presentation Design - Corporate Presentations

Designing professional business presentations with consistent branding, charts, and infographics. Examples: quarterly performance decks, investor reports.

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Design & Creative - Presentation Design - Educational & Training Slides

Designing learning-focused slide decks that simplify complex topics with visuals, diagrams, and progressive layouts. Examples: internal onboarding guides, course presentations.

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Design & Creative - Presentation Design - Pitch Decks

Creating compelling startup or project pitch decks with storytelling structure and visual engagement. Examples: startup funding decks, agency proposals.

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Design & Creative - UI/UX Design - Mobile Apps

Crafting mobile-friendly interfaces using Material Design or iOS guidelines. Focus on usability, touch-friendly elements, and screen adaptability. Examples: fintech app interfaces, habit trackers.

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Design & Creative - UI/UX Design - UX Research & Wireframing

Conducting user research, competitive analysis, and building wireframes that form the backbone of app or web interfaces. Tools may include Figma, Whimsical, or Balsamiq. Examples: wireframe flows, usability surveys.

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Design & Creative - UI/UX Design - Web

Designing pixel-perfect user interfaces for websites with attention to hierarchy, spacing, and responsiveness. Examples: blog templates, SaaS dashboards, portfolio websites.

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Digital Marketing - Analytics & Conversion Optimization - Conversion Rate Optimization

Testing and optimizing websites or landing pages to improve conversion rates through A/B testing, heatmaps, and user feedback. Examples: Optimizing checkout flows, testing call-to-action buttons, improving lead capture forms.

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Digital Marketing - Analytics & Conversion Optimization - Marketing Analytics & Reporting

Tracking campaign performance using Google Analytics, Facebook Insights, or other analytics tools. Creating reports and dashboards to measure ROI and user behavior. Examples: Monthly traffic reports, conversion funnels, user behavior heatmaps.

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Digital Marketing - Email Marketing - Email Campaign Creation & Automation

Designing email marketing campaigns including newsletters, drip sequences, and promotional blasts. Using platforms like Mailchimp, ActiveCampaign, or HubSpot for segmentation and automation. Examples: Welcome series for new subscribers, abandoned cart recovery emails, monthly newsletters.

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Digital Marketing - Email Marketing - List Building & Segmentation

Growing and segmenting email lists for targeted messaging. Includes lead magnet creation, signup form integration, and list hygiene practices. Examples: Building a subscriber list from webinar signups, segmenting customers by purchase behavior.

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Digital Marketing - Paid Advertising - Google Ads Management

Setting up, optimizing, and managing Google Ads campaigns including search, display, and shopping ads. Focus on keyword targeting, bidding strategies, ad copy, and conversion tracking. Examples: PPC campaigns for local businesses, retargeting ads for e-commerce, seasonal promotions.

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Digital Marketing - Paid Advertising - Social Media Advertising

Creating and managing paid campaigns on social platforms (e.g. Facebook, Instagram, LinkedIn). Includes audience targeting, budget management, A/B testing, and analytics interpretation. Examples: Brand awareness campaigns on Instagram, lead generation on LinkedIn, event promotion on Facebook.

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Digital Marketing - SEO & Content Strategy - Content Marketing & Strategy

Planning and executing content calendars aligned with marketing goals. Focus on creating blog posts, guides, infographics, and video scripts that attract and engage target audiences. Examples: Monthly blog planning for a SaaS company, drafting lead magnets, or scripting explainer videos.

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Digital Marketing - SEO & Content Strategy - SEO Strategy & Optimization

Developing strategies to improve website search rankings using keyword research, on-page SEO, backlink building, and technical SEO audits. Includes optimizing content structure, meta tags, and site speed. Examples: Keyword mapping for blogs, competitor backlink analysis, improving site indexing for e-commerce.

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Digital Marketing - Social Media Management - Community Management & Engagement

Monitoring comments, messages, and mentions to foster audience engagement and respond to inquiries. Managing brand reputation and moderating conversations. Examples: Responding to customer questions on Facebook, moderating LinkedIn group discussions, running contests.

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Digital Marketing - Social Media Management - Content Creation & Scheduling

Developing social media posts, stories, and reels tailored to platform best practices. Includes graphic creation, caption writing, and content calendar management using tools like Hootsuite or Buffer. Examples: Weekly Instagram posts for a fashion brand, Facebook event pages, Twitter threads.

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Microsoft Office & Tools - Microsoft Excel - Advanced

Expert-level use of Excel including Power Query for data transformation, Power Pivot for data modeling, complex nested formulas, advanced dashboards, and automating repetitive tasks using VBA macros. Examples: financial forecasting models, KPI dashboards for executive reporting, or automated monthly reporting systems.

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Microsoft Office & Tools - Microsoft Excel - Beginner

Performing foundational Excel tasks such as data entry, formatting cells, <br>and applying basic formulas like SUM and AVERAGE. Creates simple tables and charts. Examples: maintaining expense trackers, managing contact lists, or simple budgeting spreadsheets.

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Microsoft Office & Tools - Microsoft Excel - Intermediate

Using more advanced formulas such as VLOOKUP, IF statements, pivot tables, conditional formatting, and data validation to organize and analyze data. Examples: sales data analysis, customer segmentation reports, or project tracking dashboards.

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Microsoft Office & Tools - Office Applications - Access

Developing small-scale database applications including tables, queries, forms, and reports to manage business data efficiently. Examples: inventory tracking systems, customer relationship management tools, or event registration databases.

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Microsoft Office & Tools - Office Applications - OneNote

Organizing notes, meeting minutes, project plans, and research in digital notebooks that support text, images, and multimedia. Useful for personal productivity and team collaboration. Examples: compiling research notes, tracking project tasks, or creating brainstorming boards.

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Microsoft Office & Tools - Office Applications - Outlook

Managing professional email accounts including calendar scheduling, task management, rules automation, and contacts organization to improve communication efficiency. Examples: setting up meeting invitations, automating email sorting, or managing shared calendars.

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Microsoft Office & Tools - Office Applications - PowerPoint

Designing visually engaging presentations with animations, transitions, charts, and multimedia integration. Focuses on storytelling and clear communication of ideas. Examples: investor pitch decks, training session slides, or marketing presentations.

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Microsoft Office & Tools - Office Applications - Publisher

Designing marketing materials such as flyers, brochures, newsletters, and invitations with customizable templates and easy layout tools. Examples: creating event flyers, product brochures, or internal company newsletters.

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Microsoft Office & Tools - Office Applications - Word

Creating professional documents with advanced formatting including styles, headers/footers, tables, images, and templates. Suitable for reports, contracts, newsletters, and proposals. Examples: formatting legal contracts, designing annual reports, or creating company newsletters.

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Microsoft Office & Tools - Office Automation - Excel Macros & VBA

Writing VBA scripts to automate repetitive Excel tasks, enhance spreadsheet functionality, and integrate Excel with other Office apps. Examples: automating data imports, generating customized reports, or creating interactive dashboards.

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Microsoft Office & Tools - Office Automation - Outlook Rules & Automation

Setting up email filtering, automatic replies, and workflow automations in Outlook to improve communication efficiency and inbox management. Examples: automatically sorting emails by project, setting reminders for follow-ups, or flagging priority messages.

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Microsoft Office & Tools - Office Automation - Word Templates & Automation

Developing reusable Word document templates with dynamic fields, macros, and form controls to standardize document creation and reduce manual editing. Examples: contract templates with auto-filled client info, automated report generation, or standardized proposal documents.

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Microsoft Office & Tools - Productivity & Collaboration - Forms

Designing surveys, quizzes, and feedback forms with customizable questions and real-time analytics. Examples: customer satisfaction surveys, employee feedback forms, or event registration.

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Microsoft Office & Tools - Productivity & Collaboration - OneDrive

Providing secure cloud storage for file backup, sharing, and synchronization across devices. Examples: managing shared project files, backing up critical documents, or collaborating on files with external partners.

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Microsoft Office & Tools - Productivity & Collaboration - Planner

Organizing tasks and projects visually using boards and timelines, facilitating team task assignment and progress tracking. Examples: managing marketing campaign tasks, tracking software development sprints, or coordinating event planning activities.

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Microsoft Office & Tools - Productivity & Collaboration - SharePoint

Creating and managing internal websites, document libraries, and workflows to support collaboration and document management. Examples: building company intranets, managing document approval processes, or organizing shared resources.

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Microsoft Office & Tools - Productivity & Collaboration - Teams

Facilitating team communication through chat, video conferencing, file sharing, and collaborative workspaces. Integrates with other Office apps. Examples: hosting remote meetings, managing team projects, or sharing files securely.

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Technology - Automation & Integration - API Integration

Connecting platforms and services through APIs for seamless data sharing. Involves setting up authentication, handling errors, and managing third-party integrations. Examples: Connecting payment systems like Stripe, syncing Google Sheets with CRMs, building webhook workflows.

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Technology - Automation & Integration - Bash/Shell Scripting

Writing Bash or Shell scripts for server automation, backups, deployments, or system configuration tasks on Linux-based systems. Examples: Nightly backup scripts, server startup routines, cron-based log rotation.

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Technology - Automation & Integration - JavaScript

Automating web tasks like scraping, form submissions, or browser testing using JavaScript-based tools (Node.js, Puppeteer). Examples: Automate LinkedIn invites, fill out online forms, scrape pricing data from a dynamic site.

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Technology - Automation & Integration - No-Code/Low-Code

Building automated workflows using no-code platforms. Great for clients who want integrations without deep coding (KNIME, Zapier, Make, Airtable). Examples: Sync contacts from Typeform to Google Sheets, auto-email when a new file is uploaded to Dropbox.

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Technology - Automation & Integration - Python Scripting

Automating workflows using Python, including file processing, data scraping, API integration, or scheduling tasks. Examples: Rename files in bulk, parse CSVs and upload to database, build cron-job-based ETL scripts.

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Technology - CMS & eCommerce - Shopify Development

Designing and setting up Shopify stores, integrating payment gateways, customizing themes, and optimizing checkout flows. Examples: Branded clothing stores, dropshipping websites, online gift shops.

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Technology - CMS & eCommerce - WordPress Development

Customizing and managing WordPress websites, including theme creation, plugin integration, and content optimization. Examples: Personal portfolios, business websites, news blogs.

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Technology - Mobile Development - iOS/Android App

Developing native or cross-platform mobile apps using Swift (iOS), Kotlin (Android), Flutter, or React Native. Includes mobile UI, notifications, storage, and performance tuning. Examples: Task manager app, language learning app, food delivery app.

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Technology - Web Development - Back-End Development

Building server-side systems, APIs, and databases using technologies like Python, Node.js, Ruby on Rails, or PHP. Includes authentication, database design, and API development. Examples: Login systems, content APIs, scheduling tools.

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Technology - Web Development - Front-End Development

Developing responsive, interactive user interfaces using HTML, CSS, JavaScript, and frameworks like React or Vue. Emphasizes accessibility, mobile optimization, and performance. Examples: Marketing landing pages, admin dashboards, single-page applications.

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Technology - Web Development - Full-Stack Development

Creating entire web applications covering both front-end and back-end logic. Requires end-to-end knowledge from database models to deployment. Examples: Custom job boards, SaaS platforms, CRM dashboards.

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Translation & Language Services - Language Support - Audio/Video Transcription (Multilingual)

Transcribing spoken content into written form, including timestamping and translation if needed. Examples: bilingual transcription for interviews, podcasts.

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Translation & Language Services - Language Support - Subtitling & Captioning

Creating accurate and well-timed captions/subtitles for videos, including translation and accessibility standards. Examples: YouTube videos, webinars, course content.

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Translation & Language Services - Localization - App & Website Localization

Adapting websites, dashboards, or user interfaces to suit language, region, and formatting preferences. Examples: SaaS onboarding flows, e-commerce storefronts.

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Translation & Language Services - Localization - Game Localization

Translating and adapting in-game text, dialogue, and UI for target audiences while preserving immersion and tone. Examples: RPG storylines, mobile game tutorials.

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Translation & Language Services - Localization - Marketing Localization

Adapting advertising copy, landing pages, or brochures for different cultures while maintaining brand voice. Examples: Google Ads copy, sales emails.

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Translation & Language Services - Translation - General Document Translation

Translating non-specialized documents such as emails, articles, resumes, and internal communications between two or more languages. Ensures tone, clarity, and meaning are preserved. Examples: translating CVs, blog posts, company memos.

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Translation & Language Services - Translation - Legal Translation

Translating legal documents such as contracts, court filings, and terms of service with attention to legal terminology, accuracy, and jurisdictional context. Often requires NDA or certification. Examples: NDAs, service agreements, immigration docs.

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Translation & Language Services - Translation - Medical Translation

Translating medical records, prescriptions, clinical trial documents, and patient education materials. Requires familiarity with medical terminology and privacy standards. Examples: discharge summaries, pharma research reports.

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Translation & Language Services - Translation - Technical Translation

Translating user manuals, software documentation, training guides, and engineering specifications with precise technical vocabulary. Examples: instruction manuals, product datasheets.

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Writing & Content - Content Writing - Article Writing

Writing informative, well-researched articles tailored to diverse audiences across industries. Includes topic research, structuring content logically, using engaging language, and incorporating SEO keywords to enhance search visibility. Examples: detailed technology trend articles, health and lifestyle features for online magazines, or product review articles for e-commerce blogs.

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Writing & Content - Content Writing - Blog Writing

Crafting conversational and relatable blog posts designed to engage readers, promote brands, or share knowledge. Emphasizes a friendly tone, storytelling, and useful tips. Examples: weekly personal finance tips, travel experience narratives, or how-to guides for DIY projects.

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Writing & Content - Content Writing - Creative Writing

Producing imaginative and compelling fictional or narrative content, including stories, scripts, poems, or character-driven works. Requires strong storytelling skills and original ideas. Examples: short stories for literary magazines, scripts for podcasts, or creative ad copy.

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Writing & Content - Content Writing - SEO Writing

Creating search-engine-optimized content focused on relevant keywords, meta descriptions, and readability to boost website ranking. Often involves competitor analysis and keyword research tools. Examples: writing product descriptions targeting niche search terms or composing landing pages optimized for specific services.

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Writing & Content - Editing - Proofreading & Editing

Reviewing text to correct spelling, grammar, punctuation, and syntax errors while enhancing flow and clarity. Editors also ensure consistency in tone, style, and formatting. Examples: refining academic papers, polishing marketing brochures, or editing novels and manuscripts.

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Writing & Content - Professional Writing - Grant Writing

Writing persuasive grant proposals to secure funding from foundations, government agencies, or nonprofits. Involves research of grant requirements, crafting budgets, and demonstrating project impact. Examples: grant proposals for educational programs, nonprofit projects, or research initiatives.

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Writing & Content - Professional Writing - Resume & Cover Letter

Crafting professional resumes and personalized cover letters that highlight skills, experience, and achievements, optimized to pass applicant tracking systems (ATS). Includes industry-specific templates and formatting. Examples: resumes for IT professionals, cover letters tailored for marketing roles, or LinkedIn profile summaries.

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Writing & Content - Professional Writing - Scripts

Creating scripts for video content, podcasts, advertisements, or presentations. Includes dialogue, stage directions, and timing suited to the medium and target audience. Examples: YouTube video scripts, podcast episode outlines, or promotional video narrations.

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Writing & Content - Professional Writing - Technical Writing

Developing clear and precise technical documentation such as user manuals, software guides, SOPs, and API references. Simplifies complex information for varied audiences and ensures accuracy and usability. Examples: software installation manuals, industrial equipment operation guides, or developer API documentation.

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