ONE STOP STACK INC. (d/b/a OneStopGigs) — FREELANCER TERMS AND CONDITIONS
INTRODUCTION
These Freelancer Terms and Conditions (“Terms”) govern your use of the OneStopGigs platform (the “Platform”) as a Freelancer providing services to Clients. By creating an account, engaging with Clients, or otherwise using the Platform you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use the Platform.
1. DEFINITIONS
- “Client” – Any individual or business using the Platform to request Services from Freelancers.
- “Freelancer” – An independent contractor offering Services on the Platform.
- “Services” – Work, tasks, deliverables or other services provided by a Freelancer to a Client.
- “Project” – A task, assignment or scope of work requested by a Client and accepted by a Freelancer.
- “Platform” – The OneStopGigs website and related online services, tools and applications available at www.onestopgigs.com.
2. GENERAL TERMS
OneStopGigs is an online marketplace that facilitates connections between Clients and Freelancers. Freelancers are independent contractors and not employees, agents, or partners of ONE STOP STACK INC. These Terms apply to Freelancers only. OneStopGigs reserves the right to update these Terms at any time; continued use of the Platform after posting constitutes acceptance of the updated Terms.
3. FREELANCER OBLIGATIONS
You agree to:
- Provide accurate, complete and lawful information, including your skills and experience, when creating your account;
- Deliver work in line with the agreed scope, quality, and deadlines agreed upon with Clients through the Platform’s messaging system;
- Respect Client confidentiality and intellectual property;
- Use the Platform only for lawful purposes and not to provide illegal, harmful, or prohibited Services;
- Not circumvent the Platform to engage Clients off-platform in order to avoid fees;
- Review Deliverables promptly and provide any feedback through the Platform;
- Conduct yourself in a professional manner, maintain clear communication and keep all project discussions within the Platform.
4. PAYMENTS, FEES & ESCROW
All payments for Services must be made through OneStopGigs’ designated payment processor, Stripe (https://www.stripe.com). Clients are required to prepay in full before you, the Freelancer, may begin work. Prepaid funds are held in an escrow-like manner by the Platform until you deliver the agreed scope of work by the documented delivery date.
The agreed scope of work and delivery date, as documented in the Platform’s messaging system, serve as the official basis for payment release or dispute resolution. Upon confirmation by the Client that the Services have been satisfactorily completed, funds shall be released to your account minus any applicable service, commission, and processing fees, all of which will be disclosed prior to payment release.
By using the Platform, you also agree to the terms of our third-party payment processor (Stripe). Attempting to avoid payment or Platform fees by transacting off-platform may result in account suspension, termination, or other remedies available to OneStopGigs.
5. REFUNDS & CANCELLATIONS
Refunds to Clients may occur if you fail to deliver the agreed-upon work, miss deadlines without prior approval, or materially deviate from the documented scope. Refunds and cancellations on OneStopGigs are subject to the following conditions:
- 5.1 In-Platform Documentation: The Platform’s messaging system serves as the official record of agreements between Clients and Freelancers, including project scope, deliverables, timelines, and any changes made. In the event of a dispute, OneStopGigs will rely primarily on this documentation to assess refund eligibility.
- 5.2 Initial Resolution Between Parties: Clients must first attempt to resolve refund or cancellation issues directly with the Freelancer through the Platform’s messaging system. Clear documentation of the concern, deliverables received, and communications will assist in resolving disputes.
- 5.3 Escalation to OneStopGigs: If the Client and Freelancer cannot reach agreement, the Client may escalate the issue to OneStopGigs by submitting a refund request within 7 days of project delivery or milestone completion. Requests made outside this timeframe may not be eligible.
- 5.4 Eligibility for Refunds: Refunds may be considered where:
- The Freelancer fails to deliver the agreed Services within the specified timeline without justification;
- The work delivered is materially incomplete, defective, or substantially different from the agreed scope;
- The Freelancer is unresponsive for an unreasonable period of time after being engaged.
- 5.5 Non-Eligibility: Refunds will not be granted where:
- The Freelancer has delivered work consistent with the agreed scope of the Project;
- The Client changes their mind, modifies the scope, or no longer requires the Services after commencement;
- Dissatisfaction arises from subjective preferences where agreed deliverables were met;
- The Client engages in conduct that violates these Terms.
- 5.6 Partial Refunds: In cases where only part of the Services were delivered, or both parties share responsibility for non-completion, OneStopGigs may, at its discretion, authorize a partial refund or split payment between the Client and Freelancer.
- 5.7 Final Decision: OneStopGigs will review disputes based on documented communications, project details, and submissions from both parties. OneStopGigs’ decision on refunds or release of funds is final and binding, subject to applicable law.
- 5.8 Timelines: Approved refunds will generally be processed within 7 to 14 business days depending on the payment method and financial institution. Delays beyond OneStopGigs’ control (e.g., bank processing times) are not the responsibility of OneStopGigs.
- 5.9 Transaction Fees: You acknowledge and agree that as the Freelancer, you are responsible for any transaction fees associated with the original payment as well as any costs incurred to process the refund.
6. INTELLECTUAL PROPERTY
Unless otherwise agreed in writing, ownership of final Deliverables created by a Freelancer transfers to the Client once full payment for those Deliverables has been made. Freelancers retain ownership of pre-existing materials, templates, tools and methodologies. Freelancers retain ownership of any pre-existing intellectual property (IP) and work created independently of the Platform.
Upon full payment for a project, the Client receives a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the deliverables strictly for the purposes agreed upon in the messaging system.
Freelancers grant OneStopGigs a limited, royalty-free, non-exclusive license to use project descriptions, profiles, communications, and, where applicable, anonymized deliverables for operational purposes, platform improvement, analytics, and machine learning.
This license does not transfer ownership of your original work to OneStopGigs, and deliverables will not be sold or redistributed outside the Platform.
Any sensitive or personally identifiable information will be anonymized or aggregated prior to use to comply with applicable privacy laws and regulations.
7. ACCEPTING PROJECTS & ENGAGEMENTS
When you accept a Project, the terms agreed via the Platform (scope, price, milestones and schedule) form the binding agreement between you and the Client. Any changes must be agreed in writing through the Platform. OneStopGigs is not responsible for oral or off-platform agreements between parties.
8. DISPUTE RESOLUTION
Clients must attempt to resolve issues with Freelancers directly via the Platform messaging system. If a resolution cannot be reached, disputes may be escalated to OneStopGigs for review under the Platform’s dispute procedures. OneStopGigs may mediate, review evidence and communications, and make a final determination regarding release or refund of escrowed funds. OneStopGigs’ decision is final and binding, subject to any limited rights under applicable law.
9. PERFORMANCE REVIEW & ACCOUNT DEACTIVATION
- 9.1 Performance Monitoring:
To maintain service quality and client satisfaction, OneStopGigs may periodically review Freelancer performance, including but not limited to communication responsiveness, delivery timelines, quality of work, client feedback ratings, and adherence to Platform policies.
- 9.2 Customer Feedback and Quality Standards:
Freelancers are expected to maintain a consistent standard of professionalism, quality, and reliability in all engagements. Repeated reports of poor communication, substandard work quality, missed deadlines, or low client satisfaction ratings may trigger a formal performance review.
- 9.3 Review Process:
Where concerns are identified, OneStopGigs may contact the Freelancer to request clarification, supporting evidence, or corrective action. Failure to respond within a reasonable timeframe or to demonstrate improvement may result in disciplinary measures, including temporary suspension or permanent deactivation of the Freelancer’s account.
- 9.4 Right to Deactivate:
OneStopGigs reserves the right, at its sole discretion, to deactivate, suspend, or terminate a Freelancer’s account without notice if it determines that the Freelancer’s conduct, performance, or client satisfaction levels fall below Platform standards or otherwise harm the reputation, integrity, or operation of the Platform.
- 9.5 Non-Refundable Fees:
Any service or processing fees incurred prior to account deactivation are non-refundable. Deactivation does not relieve the Freelancer of obligations for ongoing projects or disputes initiated before termination.
10. PROHIBITED CONDUCT
You agree not to use the Platform to:
- Request or provide Services that are illegal;
- Infringe the intellectual property or privacy rights of others;
- Harass, threaten or abuse other Users;
- Upload or distribute malware, viruses, or malicious code;
- Attempt to circumvent Platform fees or take Users off-platform;
- Collect or misuse others’ personal data without consent;
- Use automated scraping or other unauthorized tools to access the Platform.
Violation of these rules may result in account suspension, termination, and legal action.
11. SECURITY & ACCOUNTS
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized account use. We will investigate security incidents but are not responsible for losses resulting from compromised credentials where reasonable care was not exercised. Providing false or misleading information may result in suspension or termination.
12. INDEPENDENT CONTRACTOR STATUS
You acknowledge and agree that you are an independent contractor and not an employee, agent, partner, or representative of OneStopGigs.
Nothing in these Terms shall be interpreted to create an employment relationship, joint venture, or partnership.
You are responsible for all obligations, including taxes, insurance, and legal compliance, that arise from your independent contractor status.
As an independent contractor, you are solely responsible for:
- Reporting and paying your own income taxes on earnings received through the Platform.
- Assessing and remitting any applicable sales tax, VAT, GST, HST, or other consumption taxes as required under your local laws.
- Maintaining appropriate tax registrations, records, and invoices in compliance with applicable laws in your jurisdiction.
OneStopGigs does not withhold, collect, or remit taxes on your behalf unless explicitly required by law. You acknowledge and agree that you are responsible for fulfilling all tax obligations related to your freelance income earned on the Platform.
13. COMPANY PARTICIPATION AS FREELANCERS
Employees, officers, directors, and owners of ONE STOP STACK INC. (“Company Representatives”) may participate on the Platform as Freelancers and provide Services to Clients. When acting as Freelancers, Company Representatives are subject to the same Terms and Conditions, fees, dispute resolution processes, and performance standards as all other Freelancers. No preferential treatment or fee exemptions will apply. Company Representatives are required to disclose any potential conflict of interest that may arise in connection with their participation as Freelancers and to conduct themselves in a manner that upholds the fairness, integrity, and reputation of the Platform.
14. WARRANTIES & REPRESENTATIONS
You represent and warrant that you have the legal capacity to enter into these Terms, that any Content you upload or request does not violate third-party rights or laws, and that you will comply with all applicable laws in using the Platform. EXCEPT WHERE EXPRESSLY STATED, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
15. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ONE STOP STACK INC. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR SERVICES PROVIDED THROUGH IT.
ONE STOP STACK INC. OPERATES SOLELY AS AN ONLINE MARKETPLACE THAT CONNECTS CLIENTS AND FREELANCERS. ONE STOP STACK INC. DOES NOT GUARANTEE THAT YOU WILL RECEIVE PROJECTS, INCOME, OR SPECIFIC CLIENT ENGAGEMENTS. WE ARE NOT RESPONSIBLE FOR CLIENT BEHAVIOR, PROJECT SCOPE, OR CLIENT SATISFACTION BEYOND THE DISPUTE RESOLUTION PROCESSES OUTLINED IN THESE TERMS.
OUR AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO ONE STOP STACK INC. IN CONNECTION WITH THE SPECIFIC TRANSACTION GIVING RISE TO LIABILITY IN THE SIX (6) MONTHS PRIOR TO THE CLAIM. SOME JURISDICTIONS MAY NOT ALLOW CERTAIN LIMITATIONS ON LIABILITY; IN SUCH CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
16. INDEMNIFICATION
You agree to indemnify, defend and hold harmless ONE STOP STACK INC., its affiliates and their respective officers, directors, employees and agents from any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from your use of the Platform, your breach of these Terms, or your violation of any rights of a third party.
17. TERMINATION
We may suspend or terminate your access to the Platform if you violate these Terms or applicable policies. You may close your account at any time in accordance with account closure procedures on the Platform, provided you have no outstanding obligations. Termination will not relieve you of obligations incurred prior to termination, including payment obligations.
18. GOVERNING LAW & DISPUTES
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute between you and OneStopGigs shall be resolved by private, confidential and binding arbitration in Ontario unless the parties agree otherwise. The arbitration will be conducted by a single arbitrator and judgment on the award may be entered in any court with jurisdiction.
19. WAIVER OF CLASS ACTION
To the fullest extent permitted by law, disputes will be resolved on an individual basis and not as part of a class, collective or representative action. This waiver does not apply where unenforceable under applicable law.
20. AGE
You must be at least 18 years old to use the Platform. By registering you represent and warrant that you are 18 or older.
21. CHANGES TO THESE TERMS
We may modify these Terms at any time. Revised Terms are effective upon posting. We will use reasonable efforts to notify you of material changes. Continued use after posting constitutes acceptance of the changes.
22. SEVERABILITY, ASSIGNMENT & ENTIRE AGREEMENT
If any provision of these Terms is found invalid or unenforceable, the remainder will continue in effect. We may assign these Terms to a third party. These Terms, together with policies posted on the Platform (including the Privacy Policy), constitute the entire agreement between you and ONE STOP STACK INC. regarding your use of the Platform.
23. CONTACT
If you have questions about these Terms, please contact:
ONE STOP STACK INC. (d/b/a OneStopGigs)
Email:
info@onestopgigs.com
Website:
www.onestopgigs.com
BY USING THE PLATFORM YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.
