ONE STOP STACK INC. (d/b/a OneStopGigs) — CLIENT TERMS AND CONDITIONS
INTRODUCTION
These Client Terms and Conditions (“Terms”) govern your use of the OneStopGigs platform (the “Platform”) as a Client seeking services from Freelancers. By creating an account, posting a Project, engaging a Freelancer, or otherwise using the Platform you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use the Platform.
1. DEFINITIONS
- “Client” – Any individual or business using the Platform to request Services from Freelancers.
- “Freelancer” – An independent contractor offering Services on the Platform.
- “Services” – Work, tasks, deliverables or other services provided by a Freelancer to a Client.
- “Project” – A task, assignment or scope of work requested by a Client and accepted by a Freelancer.
- “Platform” – The OneStopGigs website and related online services, tools and applications available at www.onestopgigs.com.
2. GENERAL TERMS
OneStopGigs is an online marketplace that facilitates connections between Clients and Freelancers. Freelancers are independent contractors and not employees, agents, or partners of ONE STOP STACK INC. These Terms apply to Clients only. OneStopGigs may update these Terms from time to time; continued use of the Platform after posting constitutes acceptance of the updated Terms.
3. CLIENT OBLIGATIONS
You agree to:
- Provide accurate, complete and lawful information when creating your account and when posting Projects;
- Clearly define Project scope, deliverables, deadlines and acceptance criteria through the Platform’s messaging system;
- Use the Platform only for lawful purposes and not to request illegal, harmful, or prohibited Services;
- Not circumvent the Platform to engage Freelancers off-platform in order to avoid fees;
- Review Deliverables promptly and provide any feedback through the Platform.
4. PAYMENTS, FEES & ESCROW
All payments for Services must be made through our designated payment processor, Stripe
(https://www.stripe.com). Clients are required to prepay in full before Freelancers may commence any work.
Prepaid funds are held in an escrow-like manner by the Platform until the project is completed. The agreed scope of work and delivery date, as documented in the Platform’s
messaging system, serve as the official basis for payment release or dispute resolution. OneStopGigs may disclose applicable service, commission, and processing fees
prior to payment being completed. By using the Platform, Clients also agree to the terms of our third-party payment processor (Stripe). Attempting to avoid payment or
fees by transacting off-platform may result in account suspension, termination, and other remedies available to OneStopGigs.
5. REFUNDS & CANCELLATIONS
Refunds and cancellations on OneStopGigs are subject to the following conditions:
- 5.1 In-Platform Documentation: The Platform’s messaging system serves as the official record of agreements between Clients and Freelancers, including project scope, deliverables, timelines, and any changes made. In the event of a dispute, OneStopGigs will rely primarily on this documentation to assess refund eligibility.
- 5.2 Initial Resolution Between Parties: Clients must first attempt to resolve refund or cancellation issues directly with the Freelancer through the Platform’s messaging system. Clear documentation of the concern, deliverables received, and communications will assist in resolving disputes.
- 5.3 Escalation to OneStopGigs: If the Client and Freelancer cannot reach agreement, the Client may escalate the issue to OneStopGigs by submitting a refund request within 7 days of project delivery or milestone completion. Requests made outside this timeframe may not be eligible.
- 5.4 Eligibility for Refunds: Refunds may be considered where:
- The Freelancer fails to deliver the agreed Services within the specified timeline without justification;
- The work delivered is materially incomplete, defective, or substantially different from the agreed scope;
- The Freelancer is unresponsive for an unreasonable period of time after being engaged.
- 5.5 Non-Eligibility: Refunds will not be granted where:
- The Freelancer has delivered work consistent with the agreed scope of the Project;
- The Client changes their mind, modifies the scope, or no longer requires the Services after commencement;
- Dissatisfaction arises from subjective preferences where agreed deliverables were met;
- The Client engages in conduct that violates these Terms.
- 5.6 Partial Refunds: In cases where only part of the Services were delivered, or both parties share responsibility for non-completion, OneStopGigs may, at its discretion, authorize a partial refund or split payment between the Client and Freelancer.
- 5.7 Final Decision: OneStopGigs will review disputes based on documented communications, project details, and submissions from both parties. OneStopGigs’ decision on refunds or release of funds is final and binding, subject to applicable law.
- 5.8 Timelines: Approved refunds will generally be processed within 7 to 14 business days depending on the payment method and financial institution. Delays beyond OneStopGigs’ control (e.g., bank processing times) are not the responsibility of OneStopGigs.
- 5.9 Chargebacks: Clients agree not to initiate chargebacks through their payment provider without first following the refund and dispute process outlined in these Terms. Unwarranted chargebacks may result in suspension or termination of the Client’s account.
6. INTELLECTUAL PROPERTY
Unless otherwise agreed in writing, ownership of final Deliverables created by a Freelancer transfers to the Client once full payment for those Deliverables has been made. Freelancers retain ownership of pre-existing materials, templates, tools and methodologies. Clients may not use Deliverables for unlawful purposes or resell them without appropriate rights or permissions.
7. POSTING PROJECTS & ENGAGEMENTS
When you post a Project and a Freelancer accepts, the terms agreed via the Platform (scope, price, milestones and schedule) form the binding agreement between you and the Freelancer. Any changes must be agreed in writing through the Platform. OneStopGigs is not responsible for oral or off-platform agreements between parties.
8. DISPUTE RESOLUTION
Clients must attempt to resolve issues with Freelancers directly via the Platform messaging system. If a resolution cannot be reached, disputes may be escalated to OneStopGigs for review under the Platform’s dispute procedures. OneStopGigs may mediate, review evidence and communications, and make a final determination regarding release or refund of escrowed funds. OneStopGigs’ decision is final and binding, subject to any limited rights under applicable law.
9. PROHIBITED CONDUCT
You agree not to use the Platform to:
- Request or provide Services that are illegal;
- Infringe the intellectual property or privacy rights of others;
- Harass, threaten or abuse other Users;
- Upload or distribute malware, viruses, or malicious code;
- Attempt to circumvent Platform fees or take Users off-platform;
- Collect or misuse others’ personal data without consent;
- Use automated scraping or other unauthorized tools to access the Platform.
Violation of these rules may result in account suspension, termination, and legal action.
10. SECURITY & ACCOUNTS
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized account use. We will investigate security incidents but are not responsible for losses resulting from compromised credentials where reasonable care was not exercised.
11. WARRANTIES & REPRESENTATIONS
You represent and warrant that you have the legal capacity to enter into these Terms, that any Content you upload or request does not violate third-party rights or laws, and that you will comply with all applicable laws in using the Platform. EXCEPT WHERE EXPRESSLY STATED, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
12. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ONE STOP STACK INC. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR SERVICES PROVIDED BY FREELANCERS. OUR AGGREGATE LIABILITY ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO ONE STOP STACK INC. FOR THE SPECIFIC TRANSACTION GIVING RISE TO LIABILITY IN THE SIX (6) MONTHS PRIOR TO THE CLAIM. SOME JURISDICTIONS MAY NOT ALLOW LIMITATIONS ON LIABILITY; IN SUCH CASES LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
13. INDEMNIFICATION
You agree to indemnify, defend and hold harmless ONE STOP STACK INC., its affiliates and their respective officers, directors, employees and agents from any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from your use of the Platform, your breach of these Terms, or your violation of any rights of a third party.
14. TERMINATION
We may suspend or terminate your access to the Platform if you violate these Terms or applicable policies. You may close your account at any time in accordance with account closure procedures on the Platform, provided you have no outstanding obligations. Termination will not relieve you of obligations incurred prior to termination, including payment obligations.
15. GOVERNING LAW & DISPUTES
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute between you and OneStopGigs shall be resolved by private, confidential and binding arbitration in Ontario unless the parties agree otherwise. The arbitration will be conducted by a single arbitrator and judgment on the award may be entered in any court with jurisdiction.
16. WAIVER OF CLASS ACTION
To the fullest extent permitted by law, disputes will be resolved on an individual basis and not as part of a class, collective or representative action. This waiver does not apply where unenforceable under applicable law.
17. AGE
You must be at least 18 years old to use the Platform. By registering you represent and warrant that you are 18 or older.
18. CHANGES TO THESE TERMS
We may modify these Terms at any time. Revised Terms are effective upon posting. We will use reasonable efforts to notify you of material changes. Continued use after posting constitutes acceptance of the changes.
19. SEVERABILITY, ASSIGNMENT & ENTIRE AGREEMENT
If any provision of these Terms is found invalid or unenforceable, the remainder will continue in effect. We may assign these Terms to a third party. These Terms, together with policies posted on the Platform (including the Privacy Policy), constitute the entire agreement between you and ONE STOP STACK INC. regarding your use of the Platform.
20. CONTACT
If you have questions about these Terms, please contact:
ONE STOP STACK INC. (d/b/a OneStopGigs)
Email:
info@onestopgigs.com
Website:
www.onestopgigs.com
BY USING THE PLATFORM YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.
